Wildies Terms and Conditions
1. General information and legal agreement
Under United Kingdom law and the regulatory framework applicable to our licence, use of our platform constitutes a binding agreement between you and us. These Terms and Conditions govern every aspect of your relationship with Wildies, from registration through to account closure.
We require every user to read and accept these terms before placing a single wager. Our services are intended exclusively for individuals aged eighteen or over who are legally permitted to participate in online gambling within their jurisdiction. By accessing our casino, you confirm that you meet these requirements and accept full responsibility for any breach. We reserve the right to amend these terms periodically to reflect regulatory changes or operational requirements.
Continued use of our platform after any amendment constitutes your acceptance of the revised terms. If you do not agree with any part of these conditions, you must discontinue use of our services immediately.
2. Account opening and eligibility
All users must register a single personal account before accessing our games or services. We do not permit the creation of multiple accounts by the same individual under any circumstance.
Account registration requires accurate personal information including your full legal name, date of birth, residential address and a valid payment method. Our platform processes this information to confirm eligibility and to comply with licensing obligations. We reserve the right to decline or suspend any application where information provided appears incomplete, false or inconsistent with supporting documentation. Residents of jurisdictions where online gambling is restricted or prohibited are not permitted to register.
You retain the right to request confirmation of your account status at any time. Where eligibility cannot be verified, we reserve the right to restrict account functionality pending further checks.
3. KYC and identity verification
Identity verification is mandatory before withdrawals can be processed from your account. This requirement exists under our anti-money laundering obligations and licensing conditions.
We require valid proof of identity, proof of address and, in certain cases, proof of payment method ownership. Our verification team may request additional documentation where discrepancies are identified or where regulatory thresholds are triggered. Failure to provide requested documents within a reasonable timeframe may result in withdrawal delays or account suspension.
- Government-issued photo identification
- Proof of residential address dated within the last three months
- Confirmation of ownership for the payment method used
You have the right to know why additional verification has been requested. We treat all submitted documents as confidential and process them solely for compliance purposes.
4. Account security and password confidentiality
You are responsible for maintaining the confidentiality of your login credentials. We are not liable for losses arising from unauthorised access resulting from your failure to secure your account details.
We require a strong, unique password for every account and recommend changing it periodically. Our platform employs encryption and monitoring systems to detect unusual account activity, though no system can guarantee absolute protection against unauthorised access. You must notify our support team immediately if you suspect your account has been compromised. We reserve the right to suspend accounts showing signs of unauthorised use while an investigation takes place.
Where a security breach is confirmed to result from our systems rather than user negligence, we will take appropriate corrective action. This does not extend to losses caused by shared credentials or third-party device access.
5. Deposits and account funding
Deposits must be made using payment methods registered in your own name. We do not accept funds from third parties under any circumstance.
Our platform supports a range of payment methods, each subject to processing times and limits that may vary by method and jurisdiction. Minimum and maximum deposit amounts are displayed within your account cashier before you confirm a transaction. We reserve the right to request proof that a payment method belongs to you before crediting funds to your balance. Deposited funds become available for wagering once payment confirmation is received from our provider.
You may set personal deposit limits through your account settings at any time. Reductions to these limits take effect immediately, while increases are subject to a cooling-off period.
6. Withdrawal procedures and verification
Withdrawal requests are processed only once identity verification has been completed. This safeguard protects both your funds and the integrity of our platform.
We require withdrawals to be returned to the original deposit method wherever possible, in line with standard anti-fraud practice. Processing times vary depending on the payment provider and the verification status of your account. Our team reserves the right to request further documentation before releasing larger withdrawal amounts. Withdrawal limits, where applicable, are displayed within your account and may differ by payment method.
You are entitled to request an update on the status of a pending withdrawal at any time. We do not guarantee instant processing, as timing ultimately depends on external payment networks.
7. Bonus rules and wagering requirements
When you accept a bonus offer, specific terms apply that you must read before opting in. We reserve the right to adjust, withdraw or refuse any bonus offer at our discretion.
Wagering requirements specify the number of times bonus funds must be played through before withdrawal becomes possible. Our platform tracks contribution rates by game type, as certain games contribute less towards wagering completion than others. Bonus funds and any associated winnings may be removed where we identify abuse of promotional terms, including the use of multiple accounts or coordinated betting patterns. Full bonus terms are published alongside each individual promotion.
You retain the right to decline any bonus offer before it is credited to your account. Bonus abuse identified after funds have been withdrawn may result in those funds being reclaimed and the account restricted.
8. Inactive and dormant accounts
Accounts showing no login activity for an extended period are classified as dormant. We reserve the right to apply an inactivity fee or close dormant accounts in accordance with our internal policy.
An account is generally considered inactive after twelve consecutive months without a login or transaction. We will attempt to notify you before any inactivity fee is applied or before funds are affected. Dormant account funds remain your property and can be reclaimed subject to successful identity verification. Our policy regarding dormancy periods and associated fees is available on request.
You may reactivate a dormant account by logging in and completing any outstanding verification steps. We do not forfeit customer funds without prior reasonable notice.
9. Game fairness and RNG systems
All games available through our platform operate using independently tested random number generation systems. We do not manipulate outcomes in favour of or against any player.
Our gaming software is supplied by licensed providers whose systems undergo regular testing to confirm statistical fairness. Return-to-player percentages are published where applicable and represent long-term theoretical averages rather than guarantees for individual sessions. We cannot promise specific outcomes, winning frequency or guaranteed returns on any game. Technical faults, where identified, are addressed in accordance with the rules of the relevant game provider.
You have the right to request information about the testing certification of games you play. Disputed outcomes are investigated using game logs held by our provider.
10. Prohibited conduct and fraudulent activity
Users must not engage in fraudulent, collusive or otherwise dishonest conduct while using our services. Any breach of this rule may result in immediate account suspension and forfeiture of funds.
Prohibited activity includes but is not limited to the following. We monitor account activity for patterns consistent with fraud or collusion between linked accounts. Where fraudulent activity is suspected, we reserve the right to withhold withdrawals pending investigation and to report findings to relevant authorities where required.
- Use of banned software, bots or automated betting systems
- Chip dumping or collusion between linked accounts
- Identity misrepresentation or false documentation
- Use of stolen or unauthorised payment methods
You retain the right to contest a fraud-related decision through our complaints procedure. We will communicate the basis of any restriction wherever regulatory obligations allow.
11. Responsible gambling and self-exclusion
We provide tools to help you manage your gambling activity responsibly, including deposit limits, time-outs and self-exclusion options. Our platform is intended for entertainment purposes and should never be treated as a source of income.
Self-exclusion can be activated through your account settings for a period of your choosing, during which account reopening is not possible. We require supporting checks before any reinstatement request is approved once a self-exclusion period ends. Reality check notifications and session reminders are available to help you track time spent playing. Users showing signs of problem gambling may have additional restrictions applied to their account at our discretion.
Support is available through the National Gambling Helpline on 0808 8020 133 for anyone concerned about their gambling behaviour. We take these concerns seriously and will always point you towards appropriate independent support.
12. Complaints and dispute resolution
Complaints regarding your account or a transaction should be raised with our support team in the first instance. We aim to acknowledge all complaints promptly and investigate thoroughly.
Our internal complaints procedure involves review by a senior member of our support team, with a written response provided once the investigation concludes. Where a complaint cannot be resolved internally to your satisfaction, you retain the right to escalate the matter to an independent dispute resolution service recognised under our licence. We require complaints to be submitted with relevant account details and supporting evidence to allow for efficient review. Response times vary depending on the complexity of the matter raised.
You are entitled to request an update on the progress of an open complaint. We do not charge any fee for raising or investigating a complaint.
13. Intellectual property rights
All content available through our platform, including graphics, logos, game software and text, remains the property of Wildies or our licensing partners. Users are not permitted to copy, reproduce or distribute this content without written permission.
Our trademarks, branding and proprietary systems are protected under applicable intellectual property law. Unauthorised use of our intellectual property for commercial or promotional purposes is strictly prohibited and may result in legal action. Limited personal use of our platform for entertainment purposes does not constitute a transfer of any ownership rights. Third-party game providers retain ownership of their respective software and associated intellectual property.
You may not use our brand name, logo or materials to suggest endorsement without prior written consent.
14. Anti-money laundering policy
Anti-money laundering safeguards apply across every transaction processed through our platform. All activity is monitored for patterns consistent with money laundering or terrorist financing.
Our platform requires source of funds documentation where transaction patterns exceed defined thresholds or appear inconsistent with declared account activity. We reserve the right to delay or decline transactions pending further review, and to report suspicious activity to relevant authorities where legally required. Accounts involved in confirmed money laundering activity will be closed immediately and funds may be withheld pending investigation. Our compliance team conducts ongoing monitoring independent of standard identity verification checks.
You are required to cooperate fully with any request for additional information under this policy. Failure to do so may result in permanent account restriction.
15. Voluntary account closure
You may close your account voluntarily at any time by contacting our support team. We do not impose a fee for standard account closure requests.
Closure requests are processed once any pending transactions, bonus wagering requirements and verification checks have been resolved. Remaining account balances, subject to standard withdrawal verification, will be returned to you using your original payment method where possible. We retain certain account records following closure in line with regulatory record-keeping obligations. Reopening a closed account may require repeating identity verification depending on the time elapsed.
You retain the right to request confirmation once closure has been completed. We will not reopen an account without your explicit request.
16. Governing law and jurisdiction
These Terms and Conditions are governed by the laws applicable to our operating licence. Any dispute arising from your use of our platform will be handled in accordance with this framework.
We operate under a licence issued by AOFA, Union of Comoros, under licence number ALSI-152406026-FI2. This licence governs our obligations regarding fair gaming, responsible gambling and financial conduct. Users accessing our services from the United Kingdom remain subject to local consumer protection principles where applicable, alongside the terms set out in this agreement. Where a conflict arises between these terms and local law, the relevant statutory provisions take precedence to the extent required.
You retain the right to seek independent legal advice regarding your rights under applicable law. Nothing in these terms limits statutory rights that cannot lawfully be excluded.
Responsible Gambling Notice
Our services are strictly for players aged eighteen and over. Gambling should always remain an enjoyable form of entertainment and never a way to resolve financial difficulty.
If you feel your gambling is becoming difficult to control, free and confidential support is available through the National Gambling Helpline on 0808 8020 133. Please play responsibly and within your means.